The school has enabled two-way email communication. Emails from iSAMs won't open on mobile devices (iPhone/Android). Currently, iSAMs emails are configured for use with desktop and do not render correctly on mobiles. It would need the ability to open emails in mobiles to improve communication with parents.
Hi Jessica,
I have asked Development to look at the original ticket you raised https://isams.zendesk.com/agent/tickets/777372, as this looks like a bug. I'll set this idea to Will not implement. You should receive contact from Development shortly via the ticket.